Accepted payment methods: PayPal
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
I am honest with my customers. I check all items carefully before the dispatch. Also I always take a photo of the parcel at the post-office before shipping, that's why the return of goods is impossible. Be attentive, the color of the item on the photo can differ from the real color. It is possible because of the camera's or PC's settings. Please, make purchases after careful consideration.
Payment
Payment must be made within 7 days. If payment is not received in that time frame, the transaction will be canceled and appropriate feedback will be left. If for some reason you can't pay within 7 days, please inform me.
I accept payment via PayPal only.
Shipping
I ship worldwide through International Postal System. Shipping prices are actual with no extra charges for handling or packaging. Most of the items I sell will be shipped from Ukraine.
Unfortunately, I cannot be responsible for items lost or damaged during shipping. My responsibility for your package ends when I deposit it at the post office.
Orders are shipped within 1-3 working days on receipt of payment. Some of items have got individual processing time (it's the time I need to prepare an order for shipping). For details, pleade, see individual listings.
Estimated shipping times are as follows:
Europe: 2-21 calendar days
US & Canada: 5-28 calendar days
Rest of the World: 3-35 calendar days
ATTENTION! In connection with the Christmas and New Year holidays, as well as in connection with winter weather cataclysms, the delivery time may be increase to 8 weeks! Usually this is the period from December 1st to January 15th. Please note that I do not accept claims during this period. I cannot be responsible for delay of delivery. Unfortunately, I cannot speed up the work of the postal services. But don't worry, for two years of my work, no parcels has been lost.
If you buy at my shop you agree with the long-term delivery.
The buyer is responsible for any customs duties or fees that may apply.
Sometimes your packages will not be tracking on the USPS (Australian Post, Canadian Post or the tracking site of your country) tracking site until the customs of your country are done with it. You could check what happened with your package after we dropped it off at the Ukrainian Post Office. I will inform you when your package left Ukraine.
Ukrainian tracking site: www.ukrposhta.com/www/upost_en.nsf/search_post
I don't charge any extra for postage or packaging.
Additional policies and FAQs
Care instructions: hand wash in lukewarm water only. Please do not iron, bleach, do not use dry cleaners.
Clothing for dolls contains small parts and is not intended for games with little children!
Come from a smoke free and pet free home!
PRIVACY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through this site or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Bigcartel or any third party services you access through Bigcartel.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Bigcartel to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly via convo or email at uliakiev [@] gmail.com
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Paypal Policy and Terms of Use. I use your information as necessary to comply with my obligations.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
You can check if the service is Privacy Shield certified following this link: https://www.privacyshield.gov/list
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe some of these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
You can read more following this link: https://gdpr-info.eu/chapter-3/